After this, you will know which answer applies and whether you still need to ring.
trustHow long does a reply take in another language?+
Our team replies in English, German, French and Finnish, so you can write in whichever of those suits you. Direct an Australian question to the English desk and it moves fastest, since that team covers the AEST day. Leave your account e-mail in the message and the reply lands in the right inbox.
trustDo I need to put anything in writing to close it?+
Only a written request closes an account, sent from your registered e-mail address to the support desk. The team confirms it once the request is verified, then settles any pending withdrawal to your usual method. Reactivating later is not automatic, so ask first if you may want the account back.
trustWhat happens when support checks my identity?+
Any agent will confirm who you are with three details from your account: the registered e-mail address, your date of birth and the last deposit amount. Your password stays private throughout and is never requested by phone, e-mail or chat. Photo ID is only asked for at verification, not for a routine support call.
trustWhen did the company get its current licence?+
Talismania Casino N.V. holds licence OGL/2015/8215/603 from the Gaming Control Board Curaçao and has traded since 2015. The company is registered there under number 496789, with its address at Dr. M.J. Hugenholtzweg, Willemstad. That regulator sits outside Australia, which is worth knowing before you play.
trustHow long should I wait before escalating a complaint?+
Start with the agent, by chat or on +61 2 4082 9580, and ask for your case to be escalated to a supervisor.
[email protected] reaches the team that owns disputes, and a written summary there keeps everything on record. Once that route is exhausted, you may take the matter to the Gaming Control Board Curaçao, the licensing regulator.
trustWhy is someone answering me at three in the morning?+
Nothing closes here, so late Friday in Sydney is just as staffed as Tuesday lunchtime. Chat, e-mail and the phone line run around the clock, every day of the year, and times quoted on this page are in AEST. A question sent at 3am gets the same desk as one sent at noon.
trustWhy should I e-mail about my data instead of asking in chat?+
[email protected] handles both asks, whether you want a copy of what is held on you or want the data erased. Named the account e-mail so the team can match the request, and allow time for verification before anything is released. A copy arrives in a readable format; deletion follows once any legal holding period ends.